Terms of delivery

FREE SHIPPING ON ALL ORDERS IN CANADA OVER $149 CAD

Enjoy fast and free shipping on all orders in Canada over $149 CAD.
Orders generally take between 24 and 48 business hours to be processed and leave our facility.
Once your order leaves our facility, it will be at your door within 2 to 10 business days.


SHIPPING OPTIONS TO THE UNITED STATES

We offer fast, reliable, and free shipping to the United States on all orders over $199 CAD.
For orders under $199 CAD, shipping rates are calculated based on the weight and value of the order.
Orders generally take between 24 and 48 business hours to be processed and leave our facility. Express shipping options are also available.


INTERNATIONAL SHIPPING OPTIONS

Orders generally take between 24 and 48 business hours to be processed and leave our facility. International shipping rates are calculated based on the value and weight of your order. Delivery times vary from country to country.

Please expect delays for all international shipments due to COVID-19.

CUSTOMS FEES, DUTIES, AND TAXES

Additional customs fees may apply for orders outside of Canada. For more information regarding these fees, please contact your local post office or local government for more information. La Mastoura is not responsible for fees issued and we are unable to determine these fees prior to delivery.

La Mastoura is not responsible for packages for which a customer refuses to pay customs fees and will not refund any order that has not been returned to our facility. La Mastoura is not responsible for fees issued by customs that have not been paid by the customer. La Mastoura cannot be held responsible for delays in your shipment due to the carrier or postal holds issued by your country.